Serves as senior subject matter expert associated with content, customer operational processes, regulatory requirements and IT support procedures related to assigned Health System applications. Is able to analyze and document user system and application needs, identify and evaluate alternative solutions and approaches to meeting those needs, help select the optimal solution and implement those solutions. Provides detailed requirements for product development, evaluates development projects and guides tailoring of the development process to meet project needs. Provide direct application support, updating and maintaining system setup, system configuration and application settings where appropriate.

• Under general supervision performs and/or coordinates installation, maintenance and modification of assigned Health System applications to meet customer and Health System requirements.

• Acts as the liaison between the operational or functional user areas, vendors and other technical staff.

• Communicates technical requirements to teammates and management and provides assistance to teammates in an effort to enhance the overall services provided by the team.  

• Maintains or develops application and process documentation.

• Responsibilities and tasks are completed according to established standards with minimal supervision within the assigned timeframe. Includes leading projects, developing project and test plans, and use of service management tools.

• Solutions developed or modified are thoroughly tested to prevent production implementation problems.

• Communicates appropriately and professionally at all time.

• In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS

Education: Bachelor’s Degree

Experience: 5 years relevant experience. Relevant experience may be considered in lieu of a degree.

Licensure: None required

PHYSICAL DEMANDS

Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.

The starting base rate for this role is $41.37 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving Plans, and Flexible Spending Accounts

• Certification and education support

• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.