Analyst II – Business Information Systems (Cadence / Referrals)

Full Time | First Shift
Bronson Healthcare Group

Location: Bronson Healthcare Group – 6901 Portage Road, Kalamazoo, MI
Requisition ID: JOB43098

CURRENT BRONSON EMPLOYEES: Please apply using the career worklet in Workday. This career site is for external applicants only.

Love Where You Work

Team Bronson is compassionate, resilient, and strong. We are driven by positivity, inspiring us to be our best and go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding career in healthcare technology, join Team Bronson and be part of the experience.

Position Summary

The Business Information Systems Analyst II supports the implementation, maintenance, and optimization of Epic applications and associated systems that support key revenue cycle and patient access functions across Bronson Healthcare Group.

This role works independently to analyze workflows, support system configuration, troubleshoot issues, and implement system enhancements. The Analyst collaborates with operational leaders, IT teams, and vendor partners to ensure applications meet the organization’s business and clinical needs.

Primary application focus includes Epic Cadence and Referral workflows, with potential involvement in other Epic modules related to Patient Access, Patient Accounting, Registration, and Health Information Management.

Employees providing direct patient care must demonstrate competencies specific to the population served.

Education & Experience

Required

• Bachelor’s degree preferred, or an equivalent combination of education and experience

• Minimum 2 years of progressive experience in information systems

Preferred

• Experience with at least one Epic module such as:

  • Cadence

  • Prelude

  • Resolute

  • HIM modules

Certification

• Epic Application Certification (Cadence, Prelude, Resolute, etc.) required or must be obtained within 6 months of hire

Key Responsibilities

Epic System Support & Configuration

• Support Epic applications through system configuration, testing, troubleshooting, and upgrades

• Analyze system functionality and recommend enhancements to improve workflows and efficiency

• Maintain system integrity and ensure applications meet operational needs

• Participate in Epic release reviews and implement new functionality where appropriate

Workflow Analysis & Optimization

• Analyze existing workflows, business procedures, and system usage to identify improvement opportunities

• Collaborate with operational teams to understand business requirements and translate them into system solutions

• Investigate end-user needs and develop recommendations to improve processes and system performance

Technical Support & Issue Resolution

• Troubleshoot routine and complex system issues

• Work with IT teams and vendor representatives to resolve technical problems

• Participate in resolution efforts during system outages or degraded performance

Documentation & Training

• Develop and maintain documentation including:

  • System specifications

  • Test scripts

  • Workflow documentation

  • User education materials

• Assist with training and supporting end users on system functionality and best practices

Vendor & Stakeholder Collaboration

• Maintain regular communication with Epic and third-party vendor representatives

• Collaborate with report writers to ensure reporting needs are met

• Work with stakeholders to ensure applications align with operational and strategic goals

System Planning & Continuous Improvement

• Participate in planning, development, implementation, and evaluation of business information systems

• Evaluate new technologies and system enhancements for potential adoption

• Support ongoing optimization and system improvement initiatives

Skills & Qualifications

• Working knowledge of healthcare administrative workflows including insurance regulations, billing, and reimbursement

• Strong analytical and problem-solving skills

• Knowledge of application design, build, testing, and deployment processes

• Familiarity with project management and change control methodologies

• Strong customer service and communication skills

• Ability to work with stakeholders at multiple organizational levels

• Proficiency with Microsoft Office Suite

Physical Requirements

• Position involves significant computer use (approximately 70–90% of the workday)

• Requires sustained attention to detail and analytical work

• Occasional standing, walking, or lifting of light objects may be required

Shift: First Shift
Time Type: Full Time
Scheduled Weekly Hours: 40
Cost Center: 1451 Information Technology Data Center (BHG)